Support

Support Policies
Forms Online Help
Electronic Signatures Guide
Windows Desktop Program Support
Store Policies

Support Policies

LIMITED PROGRAM FEATURES SUPPORT POLICY

  • Most questions about program features can be answered by the included help system.
  • Subscription products include limited email support for questions about program features that aren't answered in the application help system or online support materials.
  • Non-subscription products include 90 days of limited email support for questions about program features that aren't answered in the application or online help systems.

LIMITED INSTALLATION SUPPORT POLICY

  • Limited email support is available for questions that are not answered in the application help system or online support materials.
  • Limited telephone support is availanble for questions that aren't answered in emails or in the application help system or online support materials.

OPERATING SYSTEM ISSUES and OTHER APPLICATIONS

  • Support does not include issues or questions regarding operating system or hardware functionality or applications other than our products, except for limited installation support as described above.

Windows Desktop Program Support

Program Help Menu
Frequently Asked Questions

Preservation of Files During Installation and Updates

  • Your files are not automatically deleted when using our application installer during software updates, reinstalls or uninstalls via Control Panel.

Store Policies

Try before you buy!

  • You may demo either Forms Online or Windows Desktop Program via links in this website.
  • Demo mode has most application functionality and Forms print "sample" in demo mode.

REFUND POLICY

  • Forms Online: No refunds are permitted after your first login, and in no event after 30 days from your order.
  • Windows Desktop Program: No refunds are permitted after you activate the program on any computer, and in no event after 30 days from your order.

WINDOWS DESKTOP PROGRAM

  • Product Activation: One or more single-computer licenses are issued in the quantity that you order. A unique access code will be issued for each licensed computer, valid only on the one computer for which it is issued. The license is not transferable to another computer or another customer.
  • A new access code will be required for a license transfer to another computer and may be required due to a change in your operating system or hardware.
  • Subscription products: there is no charge for the first transfer or access code reissue per customer and there is also no charge to transfer or code reissue at the time a renewal order is placed for the particular license. Additional transfers or access code reissues, if approved by us, carry a support charge of $19.00.  A transfer or access code reissue does not extend a subscription period.
  • Non-Subscription products: the first and subsequent transfers approved by Altastar or access code reissues carry a support charge of $19 each.
  • Alta Star reserves the right to limit license transfers or code reissues.

COPYRIGHT, ONLINE STORE AGREEMENT, END-USER LICENSE AGREEMENT and LIMITATION of LIABILITY

  • Our applications, added formatting, content of this web site and all related materials are © 2016 by Alta Star Software, Inc., All Rights Reserved. The applications are subject to End-User License Agreements (displayed in our Windows desktop programs during installation and/or when ordering or accessing our Windows Program or Forms Online), which contain additional copyright terms and limitation of liability. Those terms apply in addition to the terms stated in this website. Some forms included with the software are copyrighted by third-party publishers. You agree to comply with rules and requirements of any form copyright holder. If forms are updated, you agree to use replacement application/forms.
  • All prices, including annual renewal rates, are subject to change.