LIMITED PROGRAM FEATURES SUPPORT POLICY
-
Most questions about program features can be answered by an included help system.
-
Subscription products include limited email support for questions about program features that aren't answered in the application help system or online support materials.
-
Non-subscription products include 60 days of limited email support for questions about product features that aren't answered in the application or online help systems.
LIMITED INSTALLATION SUPPORT FOR DOWNLOADED WINDOWS DESKTOP PROGRAMS
-
30 days of limited telephone and email support for installation and activation issues on standalone computers is available, following purchase of a product license, except as noted below.
-
Exception: Installation and activation support is not available when licensed for use on servers or other multi-user systems, cloud-based systems or virtual desktop instances.
OPERATING SYSTEM ISSUES and OTHER APPLICATIONS
-
Support does not include issues or questions regarding operating system or hardware functionality or applications not licensed by us.