Support & Store Policies

Policies for purchases, refunds, product usage, and support

Help Resources

Online Help System

  • Visit our online help system for product documentation, tutorials, and answers to common questions.

Store Policies

Try Before You Buy!

  • You may demo Forms Online via links in this website.
  • Demo mode has most application functionality and forms print "sample" in demo mode.

Refund Policy

  • No refunds are permitted after your first login, and in no event after 30 days from your order.

Electronic Signatures Expiration Policy

  • Electronic signatures sessions that are included with the purchase of a Forms Online subscription term do not carry over to a subsequent subscription term.
  • Electronic signature sessions that are purchased during a subscription term as an add-on may be used by one designated user for one-year of the add-on order date (provided the user maintains an active Forms Online subscription) and may not be carried over to subsequent years.
  • There is no proration or credit for unused electronic signature sessions.

Email Addresses and Names Policy

  • Each Forms Online license permits access only by a single user, unless otherwise expressly stated in an invoice or receipt. Each natural person who desires to access an Alta Star Software application would be considered a user and would require a separate license for access.
  • The login/username for each person licensed to use an application must contain enough of the user's real name so that the login name clearly identifies the licensed user. As an example, without limitation, generic login names such as [email protected], yourcompanyname or admin are not permitted. Examples of acceptable login/user names for a person named Joe Smith include [email protected], [email protected], joesmith and jsmith. Alta Star reserves the right to assign or change a login/user name at Alta Star's sole discretion.
  • The email address associated with each login/user name must belong to and be used solely by the licensed user. The email address must also be consistent with the above restrictions in order to access an application.
  • If a license includes electronic signatures, the name associated with the electronic signature feature will be the full name of the licensed user.

Data Storage and Retention Period

  • This policy applies to Alta Star Software's applications for which your entries are stored on Alta Star's database server: Alta Star retains a user's data and entries for a retention period of three months following expiration of the product license or three months following a customer's deletion of a Forms Online user, whichever comes first. User data and entries may be purged by Alta Star after the retention period.

Renewals

  • Renewal Term: A renewal extends a license for the length of a subscription term (12 months for annual subscriptions) from the prior expiration date.

Copyright, Online Store Agreement, End-User License Agreement and Limitation of Liability

  • Our applications, added formatting, content of this web site and all related materials are © 1998-2024 by Alta Star Software, Inc., All rights reserved. The applications are subject to matters appearing in this support page or elsewhere at altastar.com. Our applications are also subject to End-User License Agreements (displayed before checking out when placing an order for Forms Online license), which contain additional copyright terms and limitation of liability. Those terms apply in addition to the terms stated in this website. Some forms included with the software are copyrighted by third-party publishers. You agree to comply with rules and requirements of any form copyright holder. If forms are updated, customers/licensees agree to use replacement application/forms.
  • All prices, including annual renewal rates, are subject to change.

Support Policies

Limited Program Features Support Policy

  • Most questions about program features can be answered by an included help system.
  • Subscription products include limited email support for questions about program features that aren't answered in the application help system or online support materials.
  • Non-subscription products include 60 days of limited email support for questions about product features that aren't answered in the application or online help systems.

Operating System Issues and Other Applications

  • Support does not include issues or questions regarding operating system, networking, or hardware functionality or applications not licensed by us.